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How Going Paperless Can Improve Customer Experience During The Pandemic

Go Paperless To Improve Customer Experience

Businesses are faced with many challenges during the pandemic, especially in terms of delivering an optimal customer experience. In response to the changes brought about by the coronavirus, companies are discovering innovative ways to meet their customers’ growing needs.

These days, processes involving heavy paperwork are proving to be costly and largely inefficient, not to mention a huge risk of potential exposure to the COVID-19 virus. In accordance with local business sanitation guidelines, it helps to reduce or eliminate paper-intensive processes wherever possible.

As your customers transition from traditional to digital amidst the pandemic, so should you. By joining the paperless revolution, your business can offer minimal contact and maximum convenience – resulting in more profitability, productivity, and customer satisfaction in the digital economy.

Keep reading to explore the different ways you can improve customer experience by going paperless.

Minimize Contact By Switching From Cash To Electronic Payments

When money switches hands in a face-to-face transaction, there’s an increased risk of germ transmission. It’s no surprise that the COVID-19 pandemic has accelerated the use of digital payments on a global scale. By going paperless, you can add an extra layer of protection between your employees and customers.

Plus, with digital commerce more in-demand than ever, a wide range of e-payment options will be the key to your success. Whether customers want to pay with credit cards, virtual currency, or e-wallets, giving people the freedom to choose the method most convenient is a must. Electronic payments are also 100% risk-free, instant, and accurate, making it the most sensible option for both buyers and sellers alike.

Send Digital Quotes And Billing Invoices For Improved Efficiency

Paperless billing speeds up the process of booking, paying, and receiving goods. You can quickly create and send invoices at the push of a button, which means less waiting time for your valuable customers. Plus, automatic billing reduces human error, which in turn helps you keep avoidable customer complaints to a minimum – allowing you to focus your manpower on providing real-time assistance when needed.

By integrating field service software with automated accounting features, your customers will always be able to access their transaction history and monitor their credits, debits, and pending deliverables – reducing the need to call in just to get basic account information. This eco-friendly option is also perfect for customers that care about reducing their impact on the environment and business owners that want to spend less on office supplies.

Use Online Forms For Contactless Information Collection

E-forms are the future of data collection. They keep your customers safe both physically and digitally since sensitive information can be encrypted. Digital forms are also easy to edit and reflect changes in real-time, so you can be confident that your customers and field service staff are getting up-to-date info at all times.

Whether you want to collect information for transactions or contact tracing, online forms eliminate errors caused by illegible handwriting. They’re also faster and easier for your customers to fill out. Most of all, contactless touchpoints help minimize the risk of virus transmission to ensure your customers always feel at ease.

Manage All Your Customer Information On A Digital Dashboard

Handling paperwork typically requires face-to-face interaction, but online file management produces similar results without the need for contact. With a reliable digital dashboard, you can manage all your files without having to print out and deliver physical copies to each customer, which is both safer and faster for all parties.

By managing everything on a cloud-based program, you’ll also spend less time on manual data entry and searching for the right document in the middle of chat, email, or phone assistance. Your team will have the ability to access vital information from any device, allowing them to maximize their time on-site and focus on delivering quality customer service.

Protect Your Customers’ Private Information

Digital dashboards hold another major advantage over traditional recordkeeping – privacy and security. With the right software, your customers don’t have to worry about their sensitive information being mishandled or leaked. Transferring data among workers, customers, and managers is quick, confidential, and 100% waste-free. Best of all, your team will have all the tools they need to provide responsive support and top-notch customer service.

FieldConnect | Customer Satisfaction At The Touch Of Your Fingertips

According to the State of Digital Transformation Report, only 7% of companies have fully implemented their digital transformations. This means that a majority of customers are missing out on the benefits of a digitized customer experience. If you want higher customer satisfaction rates, you can start by eliminating paper from your field service organization’s workflow.

Going paperless is made easy with FieldConnect’s end-to-end features. FieldConnect allows business owners to put their customers first with safe, secure, and efficient all-in-one software for a seamless experience from start to finish.

If you’re ready to transition into a paperless future, simply request a demo today. We’ll be happy to help you get started!

FieldConnect Sales & Marketing Team

The FieldConnect sales and marketing team specializes in curating and writing about various topics related to mobile field service solutions. With 22 years of experience, FieldConnect is the leading expert in this industry. If you have any inquiries about the topics you read about on our blog, feel free to connect with us.