The Best Mobile Field Service Management Software For 2021
The COVID-19 pandemic has disrupted the global economy in more ways than we can imagine. But thanks to technological advancements and innovative touchless solutions, industries are beginning to recover and adapt to the new normal.
2020 has taught us that digital and remote field service management is the future. However, you need the right tools to be effective – that’s why it’s essential to have intelligent cloud-based software that streamlines your processes, automates routine tasks, and empowers your workers.
Read on to discover how FieldConnect’s mobile field service management software can improve your operations in 2021.
Maintain Strict Safety Compliance With Artificial Intelligence And Machine Learning
Complying with workplace safety and social distancing guidelines is essential for operating in a post-pandemic society. With smart management software, you can service customers while ensuring safety standards are being met at all times.
By 2021, field service is expected to shift towards AI programming and remote diagnostic tools. Intelligent field service management software has the ability to detect, diagnose, and resolve technical issues early on, even when technicians are unavailable.
Predictive maintenance will be the key to reducing on-site visits, decreasing repair frequency, and improving the efficiency of regular maintenance checks. Techs will be alerted in advance of any potential technical errors, making it easier to prioritize job orders and address issues before they become a problem. This allows technicians to take on more urgent tasks and minimizes the risk of exposure.
Automate Analytics With A Centralized Cloud-Based System
Gathering data from multiple sources is a tedious task, especially when they have to be compiled and analyzed for essential business reports. Moreover, manual data entry is prone to human error. Automating analytics can also help managers and technicians work smarter and more efficiently.
With a cloud-based platform, the software can detect data input from multiple sources in real-time – ensuring that all of your information is accurate and easily accessible no matter when you need it.
Mobile field service management tools can also automatically create reports based on the data, highlighting potential opportunities for increased growth, productivity, and profit. This allows business owners to develop better, data-driven strategies.
Additionally, modernizing your data entry and analytics frees up company resources and manpower. These can instead be funneled into more urgent, customer-centered matters.
Digitize Dispatch Scheduling, Inventory Management, And Accounting
Many companies overload responsibilities onto on-site workers. Between verifying customer information, receiving payables, and performing hands-on procedures, technicians can become easily overwhelmed. When technicians are preoccupied with too many unnecessary tasks, they could make mistakes and fail to meet customer expectations.
To avoid overworking technicians, it’s important to provide tools that feature mobility, automation, and connectivity on-the-go. Your team of technicians can benefit from a field service management software that automatically handles dispatch scheduling, inventory management, and accounting on their behalf. By using end-to-end field management software to take care of repetitive tasks, technicians can focus on providing professional, quality service to your customers.
Create A Virtual Platform For Remote Assistance
When you’re working with a remote workforce, you need to ensure that technicians can work smart without sacrificing the quality of their service.
With the help of mobile devices and cloud-based networks, technicians can request for remote assistance or access vital instructions for each job. They can even contact nearby available technicians to assist with particularly challenging tasks. As a result, technicians in the field are better able to meet company standards and deliver consistent customer service.
Remote assistance also allows technicians to help customers fix simple technical issues without having to visit their homes – decreasing customer response time and increasing customer satisfaction.
Field Connect | Create A Touchless Future With Today’s Technology
Although manual solutions have worked for the past few decades, old tools and processes are no longer effective in the new normal. Companies have to adapt to the demands of a touchless society if they want to provide quality service, satisfy customers, and ensure the safety of workers and clients.
A professional contactless customer experience will drive success, especially in today’s post-pandemic landscape. By combining mobility, cloud-based software, device tracking, remote assistance, and digital processing, you can operate according to safety guidelines while delivering real, consistent results in 2021 and beyond.
Going touchless is less intimidating with the right tools and software. If you want to be a leader in the field service industry, FieldConnect has you covered. Request a demo today, and experience our end-to-end management features for yourself!